Buying Policies

45-Day Satisfaction Guarantee

Distributorz Inc. provides a 45 day satisfaction guarantee from the date of purchase with copy of original receipt.

If you are not completely satisfied with a product, return it for a full credit or exchange - your choice. We give you 45 days from the shipping date. Some restrictions apply, please contact customer service if you have any questions on these restrictions below at 1-416-795-2717.

How do I return an item?

In order to properly process and expedite your return, please follow these instructions:

  1. E-mail or call our Customer Service Department at 1-416-795-2717 for a Return Authorization. Let us know your order number and reason for return. You will find your order number on your invoice copy.
  2. Re-pack your complete product, each device if multiple came in a single pack, return in a sturdy shipping carton (we recommend saving the carton your product arrived in using indestructible packing tape. Included instructions, tags, etc. All returns need to include original receipt.
  3. Send your return to:

    Distributorz Inc.
    P.O. Box 8082, Hurontario PO
    Collingwood, Ontario, Canada
    L9Y 0H1

Make sure to keep a record of the returning shipment and tracking numbers. Distributorz Inc. cannot be responsible for the returned items until we have signed for the packages.

Unless otherwise specified, you are responsible for return shipping charges. Distributorz Inc. also cannot be held responsible for any items lost or damaged in shipping.

Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be one month. Distributorz Inc. does not accept COD shipments.

If you paid by check or money order, please allow 2 weeks after the return is processed to receive your refund cheque.

My order was damaged in shipment.

All items that are shipped out from Distributorz Inc. are in new and unused condition. Please inspect the package at delivery if possible. If a package is delivered to you in person or "driver released" in damaged condition, you have the option of refusing delivery of the package. If you do receive a damaged package, please call Distributorz Inc. Customer Service immediately at 1-416-795-2717.. We generally replace damaged merchandise right away, and we will contact the delivery company and file a damage claim. Distributorz Inc. will arrange for the delivery company to pick up the damaged package or issue a call tag to return it. Please save all boxes and packing material for inspection by the freight carrier.

Please call us when you need assistance with a damaged product. We want this to be as painless as possible, and we are experienced in resolving damage claims.

I received the wrong item.

Please call us immediately at 1-416-795-2717 regarding any mistakes on your order. We need to hear about problems as quickly as possible - it helps us maintain accurate inventory for all our customers.

Our Mistake

You gave us a specific order and we made a mistake:

  • If an item is missing, make sure and finish checking your order before calling. Inspect packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material.
  • Let us know which item(s) you received incorrectly or were missing. We will review the situation with you, and find the simplest, fastest way to resolve our mistake.
  • We will issue a call tag on any mis-shipped items that are our responsibility.

Your Mistake

You placed an incorrect order or perhaps just decided it wasn't what you wanted:

  • Call us. Let us know the Order number and product in question.
  • Distributorz Inc. will work with you to provide resolution and answer any questions you may have.
  • Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance.
  • Please be aware that we cannot be responsible for returned parts until there is a Distributorz Inc. confirmation signature with the carrier.
  • Parts should be packed in original packaging whenever possible.
  • We will issue credit for the item(s) being returned. We do not refund the original shipping charges.
  • You are responsible for paying return freight on returns that are not the responsibility of Distributorz Inc.

Disclaimer

We bring you the best prices we can; as such, offers are subject to change without notice. Prices on our web site supersede all previously published prices and may be superseded by future website prices. We cannot accept liability for graphic errors, incorrect specifications, or grammatical inaccuracies. We reserve the right to refuse service to anyone. Distributorz Inc. shall be in no way responsible for the improper use of the merchandise purchased and the customer is urged to exercise caution and take all necessary measures in using the products and the seeking of any appropriate training.